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A FAQ (Frequently Asked Questions) page is a vital resource for Elang that enables customers to find answers to commonly asked questions and gain better insight into the company’s products, services and policies.
General Questions
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Why customer choose us?
ELANG INDUSTRIAL (SHANGHAI) CO., LTD., with 25 years old history, we are specialized in Rotary Screw Air Compressor. Germany Standard and 10 years exporting experience help us won more than 50 loyal foreign agents. We warmly welcome your small trial order for quality or market test.
Are you a manufacturer or trading company?
We are a specialist manufacturer with large-scale modern factories in Shanghai and Nantong, Jiangsu Province, China. We undertake OEM and ODM services.
What’s your delivery time?
Generally 3 to 7 days, if urgently order, pls contact our sales in advance.
How long is your air compressor warranty?
The entire unit is covered by a one-year warranty, while the screw air end is warranted for two years.
How long could your air compressor be used?
Generally, more than 10 years.
What’s payment term?
T/T, L/C, D/P, Western Union, Paypal, Credit Card, and etc.
Also we could accept USD, RMB, Euro and other currency.
How about your after-sales service?
1. Provide customers with intallation and commissioning online instructions.
2. Well-trained engineers available to overseas service.
3. 24/7 round-the-clock online after-sales service.
4. Worldwide agents and after service avaiable.
5. Regular visits to customer facilities to conduct on-site inspections of operational conditions and gather customer feedback.